Client Development Director

based in Houston, USA

Goal:

The Client Development Director is responsible for developing existing and new Clients for Audubon Bioscience by growing their revenue, finding and developing new business opportunities while increasing (maintaining on a high level) Client’s loyalty/satisfaction level. 

 

Main Job Duties:

Develops Existing Clients’ by growing their revenue:

  • Manages key client relationships and works to build new ones within existing “accounts”
  • Manages a team of Client Success Managers that work with Clients 
  • Evaluates existing partnerships and sales efforts with an eye toward building on what works and changing what doesn’t
  • Expands the profile and reach of the company and its brand through attending conferences and trade shows
  • Develops and strengthens internal and external relationships that will lead to increased lead generation and market share.
  • Builds cross-functional teams (Client Success – Project Management) to guide and nourish sustainable, long-term growth
  • Oversees the process of preparing SOWs, Task Proposals for Clients. Pricing is approved jointly with CRO and Operations department
  • Fosters and works to maintain an entrepreneurial growth culture throughout the company and across all teams and work functions
  • Together with CRO develops Annual/Quarterly Sales/Revenue plans and forecasts and breaks those down as goals for the existing team of “Client Success” managers
  • Follows and works on improving existing motivation system for “Client Success” managers

Finds New Clients by fostering opportunities and partnerships:

  • Identifies and develops new business opportunities
  • Manages a team of Business Development/Client Managers that work with “Prospects” and “New Clients”
  • Identifies and recommends new services and products for Clients
  • Proposes and develops strategic partnerships to increase Client’s acquisition
  • In collaboration with Marketing Department identifies “lead generation” and “Client outreach” opportunities and implements those on the “sales side”
  • Researches and identifies new markets/Client segments in collaboration with Marketing Department
  • Provides advice on product/services development and distribution and promotion strategies.
  • Identifies sponsorship opportunities, including nonprofit engagement
  • Travels to Client’s headquarters/locations (if necessary) to obtain new partnerships or strengthen existing relationships with “New Clients”

Assists CRO (Chief Revenue Officer) in key strategies of the “Revenue Division”: 

  • Involved in ongoing market and competitors research to maintain relevant price level and ensure target marginality of Audubon’s business
  • Involved in development of new products/services and identifying extra revenue opportunities
  • Involved in the process of “customer experience” development of customer-facing web platforms and digital experiences.
  • Participates in contract negotiations/renegotiations with key clients (jointly with CRO and CEO, where needed)

 

Requirements:

  • 5+ years in Sales/Business Development leadership roles, practical experience in driving and implementing “Client Growth” strategies
  • Thorough understanding of practices, theories, and policies involved in business development, sales and customer relations.
  • Deep understanding of biosamples procurement industry (both “Demand” and “Supply” side), competitors and its surrounding environment
  • Superior verbal and written communication and interpersonal skills.
  • Superior managerial and diplomacy skills.
  • Excellent organizational skills and attention to detail.
  • Excellent analytical, decision-making, and problem-solving skills
  • Inspirational leadership style and hands-on approach
  • Strong technical experience with Salesforce, Hubspot and/or other CRM tools
  • A Masters degree in Business Administration would be a plus.

 

The company offers:

  • Full time position in a fast growing business of biotechnology
  • Excellent professional and career opportunities
  • Open-minded executive management
  • Friendly and supportive team
  • Intellectually stimulating training from the best providers in biobanking field
  • Attractive salary package and bonuses
  • Fully paid vacation and sick leave
  • Opportunity to combine work from office and from home

 

Qualified candidates interested in this position should send their resume via email to Natalia Sobetska-Koloda, HR Generalist ([email protected])